Since its inception in 2011, Delhivery has become India’s leading supply chain services company. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality and cutting-edge engineering and technology capabilities..
Recruit and Train Employees Like any supervisory role, the position of Dispatch Manager has elements of an HR position. Dispatch Managers are involved in the interviewing process of warehouse employees, and are also responsible for their onboarding.
Develop and Maintain an Efficient Workflow This is where good organizational skills are necessary. Dispatch Managers are responsible for coordinating all of the work that gets done in a warehouse or call center on a daily basis. This process involves being in constant communication with senior management and others involved in the supply chain process. Keep Records of Employee Productivity Dispatch Managers must have a system for keeping track of each employee’s productivity, as warehouse work is a very results-orientated position. This duty involves disciplining, and sometimes firing, employees who don’t perform up to company standard. Maintain Relationships With Suppliers and Vendors In a lot of companies, the Dispatch Manager serves as the point of contact for those delivering supplies to a warehouse and vendors who have purchased the product stored in the warehouse. This requires good communication skills and the ability to write professional emails. Prepare and Deliver Regular Reports to Senior Management Dispatch Managers have to be comfortable talking with senior management. Part of their responsibility is to provide regular updates on everything that goes on over the course of a given time period. This requires one to keep a detailed log for each day.